Money Back Guarantee, Your Satisfaction is
Our Priority
We know your new fountain will bring you years of enjoyment, but if for any
reason you are not satisfied with your purchase you may return your fountain for
a refund (less any additional shipping or special charges) within 60 days of
receipt. NOTE: Restocking fees of 15% may apply. You must retain all original
packing and crates/boxes as your return must be sent back in its original
container for a refund.
Returns other than those due to manufacturing defects or damage from shipping
must be sent prepaid by consumer and insured for the full purchase price.
** Please note that stone is a natural product and all our fountains are
handcrafted. Sizes, textures, weight and colors are approximate and may vary
from fountain to fountain making each truly unique.
Security policy Safe, 100% Safe, 100% Secure Online Ordering
Waterfalls of the
Fingerlakes web site uses SSL (Secure Sockets Layer) technology, the industry
standard, which encrypts sensitive information including your name and address,
email address and highly confidential information, such as a credit card number.
When you are using a security-enabled browser such as Internet Explorer or
Netscape Navigator, the information you send us while on a secure page is
encrypted. You will always encounter a "secure page" when you enter
the checkout process. Encryption safeguards the information so it cannot be read
by unauthorized parties.
Privacy Policy
We Keep Your Information Private,
Period!
Shipping We make every effort to get your fountain to you as soon as we can! We strive to get your order to you as soon as possible. If a fountain is in stock we will ship it in 3 to 5 business days. If it is not in stock we will let you know the soonest that you can have your fountain. You will know when you should receive your fountain via e-mail correspondents. Then and only then do we charge your credit card. Shipping Note: If you notice any damage to the
outside of the package/crate you must detailed it on the bill of Lading. (BOL)
If possible, open the package or crate.
Return Policy 60 Day
Return Policy: Note: Only items that are unused and in original condition can be returned – no exceptions. How to return an fountain. TO INSURE A PROMPT REFUND – FOLLOW ALL STEPS BELOW: 1. Obtain An RMA Number - Please call 607-535-9709 and speak to a customer service representative to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be written on correspondence with the return such as the original packing slip. If you cannot locate your packing slip, please include a note with the billing name and address and the RMA number. 2. Pack Your Return - Wrap your item carefully in its original packaging and enclose correspondence, which references the RMA number (as indicated above), with your return. 3. Ship Your Return – Ship your return using the shipping carrier of your choice. Please note, return shipping is at the customer’s expense. We recommend that you insure your return, as we cannot be responsible for lost, damaged or misdirected returns. 4. Receive Your Refund - If you paid for your order by credit card, a credit will be issued within 15 business days of the receipt of your return and will appear on your billing statement as Waterfalls of the Fingerlakes. If you paid by check, a refund check will be mailed to you. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.
Damaged Fountain We want you to
enjoy your purchase when it arrives and therefore make every effort to ship
items securely. In the event that you receive a damaged item, you must contact
us within 48 hours of receipt of your damaged items. EMAIL - info@art-fountains.com
Liftgate
A LIFT GATE IS USED FOR LOWERING YOUR FOUNTAIN DOWN FROM THE DELIVERY TRUCK. WE DO NOT CHARGE ANYMORE FOR THIS SERVICE.
Contact
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(This varies according to the type of
browser you have.)
LIFT GATE AT NO EXTRA COST